Builder Bob Perry shows you get what you pay for

Homeowners have to go through the process before going to court, but don't trust the agency, the staff report said.

“No other regulatory agency has a program with such a potentially devastating effect on consumers' ability to seek their own remedies,” it said.

Documents obtained under the Texas Public Information Act and interviews with more than four dozen San Antonio-area homeowners or their attorneys show a wide gulf exists between having the TRCC rule in a homeowner's favor and in actually getting a builder to repair shoddy construction.